FAQ
Answers before your salon starts with PRIM.
Get quick clarity on M-Pesa, setup, branches, online booking, staff accounts, support, and what happens after sign-up.
FAQ
Common questions before getting started.
Still need help? Chat on WhatsApp at +254725345345 or email support@prim.co.ke.
What is PRIM?
PRIM is an all-in-one salon and beauty business management system that helps you manage appointments, walk-ins, customers, payments, inventory, staff, reports, and marketing from one platform.
What types of businesses can use PRIM?
PRIM is designed for salons, barbershops, spas, nail studios, beauty clinics, and wellness businesses of all sizes, whether you operate a single location or multiple branches.
Is there a free trial?
Yes. Every new account comes with a 14-day free trial so you can explore all the features before choosing a subscription plan. No credit card is required.
Does PRIM support M-Pesa payments?
Yes. PRIM supports M-Pesa-ready checkout, payment recording, receipt generation, and transaction history. Automated STK or paybill flows depend on the payment setup approved for your salon.
Can my customers book appointments online?
Yes. PRIM provides an online booking page where customers can choose services, preferred staff, and available time slots at any time.
Can I manage multiple branches?
Yes. The Business plan supports multiple branches with separate staff, inventory, appointments, reports, and branch performance tracking from one account.
Is PRIM easy to set up?
Yes. Most businesses can complete setup in less than 30 minutes by adding their services, staff, business hours, and products using the guided setup process.
Can I access PRIM on my phone?
Yes. PRIM works on smartphones, tablets, laptops, and desktop computers, allowing you to manage your business wherever you are.
Is my business data secure?
PRIM uses HTTPS, secure authentication, role-based access, tenant-separated records, password rules, and activity history to help protect salon and customer data.
What happens after my free trial ends?
When your trial ends, choose the subscription plan that fits your business. Your data remains available, and you can stop by not renewing or contacting support before the next billing date.
Bonus FAQs
Can I import my existing customers?
Yes. You can easily import your customer list using a CSV file, making it simple to move from spreadsheets or another system.
Does PRIM calculate staff commissions?
Yes. PRIM automatically calculates service and product commissions based on the commission rules you configure for each staff member.
Can I manage inventory and retail products?
Track stock levels, suppliers, product sales, inventory movements, expiry dates, and low-stock alerts from one inventory dashboard.
Are there extra costs?
Some items can be extra depending on your setup: SMS bundles, WhatsApp automation, extra staff accounts, online booking, custom imports, and advanced integrations.
Do you offer customer support?
Yes. PRIM support is available through WhatsApp, email, and phone for setup, training, import guidance, and workflow questions.